Complaints Procedure
We take complaints seriously. This page explains how to submit a complaint about content on this site, and what we can and cannot help with.
How to Submit a Complaint
Complaints about content on basssplash.co.uk should be sent to [email protected] with the following details:
Your name and contact email
The page or section the complaint relates to
A clear description of the issue
Any supporting screenshots or links
We aim to acknowledge complaints within 48 hours and respond substantively within 10 working days. Where applicable, content corrections are applied immediately.
What We Can and Cannot Help With
We can help with:
- Inaccurate slot data (RTP, max win, mechanics)
- Outdated or incorrect bonus terms
- Content corrections and editorial corrections
- Affiliate link issues
We cannot help with:
- Disputes between you and a partner casino — contact the casino directly, then UKGC if unresolved
- Withdrawal delays or account-specific issues at a casino — these are matters for the casino's own complaints process and the UKGC ADR scheme
- General gambling-related disputes — contact the casino, then IBAS (www.ibas-uk.com) or UKGC
